Summary:

The Council of the Strata Company instruct ESM as to their preferred key procedures within their complex. The length of time it takes to order a replacement key or fob is entirely dependent on which process is followed at your complex. 

More Information

1. If ESM are authorised to hold stock of devices, then we can organise collection on the same day from our office, or we can post out via registered delivery that same day. We monitor the stock levels and re-order as required, so there is availability as and when our clients need a replacement key or fob.
   
   
2. If ESM are not authorised to hold stock of devices, we must then place an order for the key or fob with the provider upon request. This process will routinely take up to two weeks.
   
   
3. If ESM are not authorised to hold stock and must get CSC authorisation for every new order, then we are not permitted to place orders for any keys, fobs or swipes until the Council have given us written permission. In some circumstances, where the CSC can be slow to respond to the request, the time taken is dependent on the Council. Once we have the written authorisation, an order can take up to two weeks.
   
   Please note, that in all circumstances keys must be signed for -either via collection or registered delivery.