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    Customer Support

    Ordering Keys, Remotes and Security Fobs

    How to order new or replacement keys, remotes and security Fobs


    • Fill out the form below to request a new or replacement Access Device for your property
    • To request a new or replacement device you must be the owner of the property or an authorised property manager
    • If you are a tenant, please advise the property manager or owner that you require a new device
    • The cost of each device is determined by your Strata Company and not ESM
    • Individual owners are responsible for the cost of issuing or replacing a device
    • You can pick your device up from ESM once you receive notification that it has been processed
    • If you would like us to post you the device, there will be an additional registered post charge of $16.50
    • We keep a minimal supply of devices on hand and can issue one straight away if we have it in stock, but if we don't, it may take 1-2 weeks for us to order it in

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