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    Customer Support

    Complaints

    Leave a complaint with ESM to be passed onto your Council of Owners

    Any member of the strata company (or an authorised representative) can make a complaint to the council of owners about alleged by law breaches within the complex. 

    Councillors may issue a warning letter or breach notice to the offending resident based on this complaint. 

    It is important you provide a detailed description of the incident(s).


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